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This course covers topics such as the effects of stereotyping and labelling, the value to communities in creating and maintaining a diverse environment, how equality and diversity is monitored in the workplace and the potential inequality that can occur within a community.


£269

This course covers topics such as the effects of stereotyping and labelling, the value to communities in creating and maintaining a diverse environment, how equality and diversity is monitored in the workplace and the potential inequality that can occur within a community.


£399

This course explores the customer service environment, principles of business, how to resolve customers’ problems, customer retention, monitoring customer service interactions and feedback and how knowledge, resources and service partnerships are used to support customer service delivery.


This qualification covers key areas for delivering efficient customer service, such as communicating with customers and handling customer information.


£299

This qualification covers key areas for delivering efficient customer service, such as communicating with customers and handling customer information.


£299

This course explores the principles of team leading and understanding business, including how to manage performance and conflict in the workplace, how to develop working relationships with colleagues, health and safety procedures and how to develop and deliver a presentation.


This course explores the principles of team leading and understanding business, including how to manage performance and conflict in the workplace, how to develop working relationships with colleagues, health and safety procedures and how to develop and deliver a presentation.


This course covers the principles of infection prevention and control in a health care setting, the importance of personal hygiene, the causes and spread of infection and the principles of decontamination, cleaning and waste management.


This course explores the principles of healthy eating such as considering the nutritional needs of a variety of individuals, using food and nutrition information to plan a healthy diet, weight management, understanding eating disorders and principles of food safety for the home environment.


£30

Discover employers' and employees' duties relating to fire safety and how to carry out simple fire safety inspections.




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