Certificate in Cleaning Knowledge and Skills

NCFE Level 2 Certificate in Cleaning Knowledge and Skills


Do you work in the support services industry, want to gain employment in this sector or have an interest in the processes of cleaning to apply them in your own home? Build on your existing knowledge and increase your employability by formalising your skills with this nationally recognised qualification.

Develop your understanding of the principles of decontamination, and improve your practical skills such as cleaning and waste management. You will also discover how to choose the correct methods and equipment for a range of tasks.

Expand on your knowledge of health and safety as well discovering more about infection control, and regulations related to the reporting of injuries, diseases and dangerous occurrences, and the control of substances hazardous to health.

This course will ensure you have a fully rounded knowledge base and are equipped with the relevant skills for working in the cleaning and support services industry.

  • Qualification gained: NCFE Level 2
  • Place of study: Learn from home
  • Type of course: Paper-based or paper-based with online assessments
  • Course duration: 12 weeks.

Full tutor and customer service support will be provided throughout the course.

*If you order a course as a paper-based method and live outside of the UK then there will be an additional charge for postage. Click here for more information on postage outside of the UK.


Unit 1: Dealing with routine and non-routine waste

In this unit, staff will identify different types of waste and discover the procedures for handling and transferring hazardous and non-hazardous waste.

Unit 2: Health and safety for the cleaning and support services industry

This unit will develop your employees’ understanding of health and safety legislation and regulations that apply to the cleaning and support services industry. This unit also highlights the importance of the correct use of equipment, materials and chemicals and personal protective equipment.

Unit 3: Working with customers and others in the cleaning and support services industry

Staff will discover how to communicate appropriately with customers and contribute to effective teamwork throughout this unit. They will also develop their understanding of the importance of positive behaviour and attitudes, procedures for handling difficult customer situations and reasons to adapt communication to different audiences.

Unit 4: Infection control, RIDDOR and COSHH in cleaning settings

In this unit, your staff will develop their understanding of infection control principles and how these apply in cleaning settings. They will also discover the responsibilities of their role with regards to the Reporting of Injuries, Dangerous Diseases and Occurrences Regulations (RIDDOR) and the Control of Substances Hazardous to Health (COSHH).

Unit 5: Principles of decontamination, cleaning and waste management

This unit will develop your employees’ understanding of the importance of maintaining a clean environment. This unit covers workplace cleaning schedules and procedures which should be followed if staff have concerns over standards of hygiene. Staff will also discover the principles of decontamination processes and effective waste management.

Unit 6: Cleaning of interiors and washrooms

This unit will ensure your staff are able to prepare for cleaning of interiors and washrooms. Staff will discover the importance of cleaning procedures, using the correct methods and cleaning to prescribed standards.

This unit requires a line manager or supervisor to observe the learner whilst demonstrating particular tasks in their role before completing a witness observation form. The witness observation form will act as evidence to prove the learner is capable of certain skills.

To be suitably qualified your witness must be:

  • Experienced in the cleaning sector
  • A line manager or supervisor

Qualification(s) in cleaning are desirable but it is not essential that the witness holds these. The witness (line manager or supervisor) should not be studying the qualification and acting as a witness for other team members at the same time.

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